FAQ

Our products are crafted with care, keeping in mind all the things our customers value, such as mild natural formulations which are kind to the earth and kind to the skin. This is the foundation on which we build our products, staying as close to nature as possible while using what science has to offer to enhance and amplify our formulas.

Our products are designed to last up to 24 months. Carefully selected preservatives ensure the products stay fresh and safe for as long as possible.

Yes, visit our store or contact us using the email, whatsapp or telephone options on our site. Our in house chemist will give you the best recommendation based on your needs. We can also design a formulation just for you.

Definitely. Contact us directly or complete the custom product form and we will gladly assist you. We can supply bulk Castillery products, as well as white labelling through our in-house formulating and manufacturing functions.

Yes! Our store is located in Diep River, Cape Town. Address and directions are available on our website.

We offer white labelling which means we can provide you with bulk products to start your own business. We often host workshops around entrepreneurship, beauty, and specific talks where we see a demand. We believe knowledge should be shared and will do our utmost to create a safe space to do so. Check out our event calendar and register for upcoming events.

In addition to free shipping on orders above R700 and free local pickup, we have partnered with Pargo to provide cost-effective shipping options for you.

Free Shipping: Orders over R700
Local Pickup: Free
Pargo Pickup Point: Choose delivery to one of 4000+ pickup points
Pargo Home Delivery: From us to your door

Definitely! Our courier service will contact you directly via email and SMS to advise on the status. You will receive a tracking link to view the shipment status of your order. You are also welcome to contact us directly if you have any issues.

Defective Products: If your product has a faulty nozzle or is leaking, please contact us within 7 days of receiving the order and we will gladly replace the defective product at no cost to you.

Yes, definitely. You can return online purchases to our physical store for your convenience.

When the product does not meet your specifications, we will gladly refund you. We will, however, first work with you to resolve any issues you may experience with your custom order.